Frequently Asked Questions
Furniture
- How do I choose the right furniture for my space?
Consider the size and layout of your room, your lifestyle needs, and the overall style you’re going for. We offer a variety of furniture sizing guides and style inspiration blogs on our website to help you choose the perfect pieces.
- What materials are your furniture pieces made from?
We use a variety of high-quality materials in our furniture, including solid wood, engineered wood, metal, fabric, and leather. The specific materials used will vary depending on the piece. You can find detailed information on the product pages.
- How can I assemble my furniture?
Many of our furniture pieces come with easy-to-follow assembly instructions and all the necessary hardware. We also offer assembly services in some areas (see website for details).
- How do I care for my furniture?
We recommend following the care instructions provided with each piece of furniture. Generally, this may include using furniture polish, dusting regularly, and avoiding placing hot items directly on the surface.
- What is your return policy for furniture?
We offer a hassle-free return policy for unopened and unused furniture within 14 days of purchase. See our Returns and Exchanges Policy for full details.
Gadgets
- What kind of home gadgets do you offer?
We offer a variety of smart home gadgets to help make your life easier and more convenient. This may include smart lights, smart plugs, smart thermostats, and more.
- Do I need a special hub to use your smart home gadgets?
Some of our gadgets may require a specific hub for connection, while others may connect directly to your Wi-Fi network. Be sure to check the product description for details.
- How do I install my smart home gadgets?
Most of our smart home gadgets come with easy-to-follow installation instructions. We may also offer additional resources or tutorials online.
- How do I connect my smart home gadgets to my phone?
Many of our gadgets connect to your phone through a dedicated app. The app will typically guide you through the connection process.
- What is your return policy for gadgets?
We offer a hassle-free return policy for unopened and unused gadgets within 14 days of purchase. See our Returns and Exchanges Policy for full details.
General
- Do you offer financing options?
We may offer financing options through third-party providers. Please see the checkout page for details.
- What are your shipping rates?
Shipping rates are calculated at checkout based on the size and weight of your order, as well as your shipping destination.
- Do you offer free shipping?
We may offer free shipping promotions from time to time. See our website announcements for details.
- How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
- How can I contact customer service?
You can contact our friendly customer service team by email at contact@toma-home.com